Maape Tanzania Safaris services are subject to our terms and conditions which govern the contractual relationship with our clients. These should be read carefully and understood. By confirming your booking, Maape Tanzania Safaris assumes that you agree with all the terms and conditions.
GENERAL TERMS AND CONDITIONS:
Maape Tanzania Safaris organizes safaris in Tanzania and in neighboring countries of East Africa. Maape Tanzania Safaris is fully registered by the Government of Tanzania.
Please read the terms and conditions and the travel notes carefully as together they set out our respective commitments and form the basis of your agreement with us. In these terms and conditions, “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” and “us” means Maape Tanzania Safaris.These terms are amended from time to time due to changing circumstances; the terms at the time of booking are the terms that are valid.
Maape Tanzania Safaris sells only ground handling services in East Africa. It does not sell international flights. International clients who do a safari with Maape Tanzania Safaris and are booked through tour operators or travel agents should check the relevant bonding arrangements made by that company for their travel.
We draw your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by the company and that you must accept them at your own risk.
It is your sole responsibility to take all appropriate medical advice prior to departure as to whether or not you are fit enough to undertake the trip booked. The company shall not be liable for illness, injury or death sustained on a programme sold by the company which is not due to the gross negligence of the company, its officers, employees, authorized representatives or agents.
Your attention is drawn to the section in the travel notes regarding insurance. It is a condition of booking that you must have, and must demonstrate to your travel agent or us at the time of booking that you have appropriate insurance for the type of holiday being taken with us. Such insurance should fully cover personal injury, medical expenses; cover death, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by either side or loss of, damage to, or theft of the clients’ personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, should be covered.
At the time of booking, you must confirm acceptance of these terms and conditions and pay a deposit of 25% of the price of your holiday.The balance must be paid in full not later than 45 days before departure. Booking made during the high season months in the same year of travel 70% of the total holiday has to be payed and the balance should be payed not less than 25 days prior to safari. Bookings made within 30 days of departure must be paid in full at the time of booking.
Payment can be made with bank transfers or cash only before the start of the safari.
CANCELLATIONS BY YOU
Should you or any other member of your party be forced to cancel, you must advise us or your travel agent in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation, and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows:
Period before departure = Cancellation charge (as percentage of total price paid where applicable)
- More than 45 days = Deposit;
- 30 days – 15 days = 50%;
- Less than 14 days = 100%.
If a refund is made to a customer arising from a cancellation, amendment or error by the customer, Maape Tanzania Safaris reserves the right to charge the customer any bank service provider charges incurred.
CANCELLATIONS BY US
Occasionally, we may have to cancel confirmed bookings. We endeavor to avoid cancelling, but we reserve the right to do so. We shall not cancel your confirmed holiday less than 30 days before departure, unless you fail to make all payments due in full or we may be forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your safari holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available.
If the chosen alternative is less expensive than your original holiday, we shall refund the difference. However if it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all money you have paid to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.
If we cancel for a reason that is not mentioned in this clause, we shall pay a maximum compensation of $200, depending on the circumstances. We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
We regret we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.
We shall make every reasonable effort to ensure that (a) all component parts of the holiday are supplied as described in the itinerary and to a reasonable standard; and (b) our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. We accept responsibility for what our employees, agents, suppliers and sub-contractors do or do not do (provided they were at the time carrying out work authorized by us).
If any part of your holiday is not provided as advertised and to a reasonable standard, we shall pay you appropriate compensation if your enjoyment of the holiday has been affected and you have followed the complaints procedure set out in these terms and conditions.
We take all due care to prevent death, injury or illness being caused by the animal life of the destinations. It is your responsibility to take proper medical and practical precautions in this regard and your attention is drawn to the section in the travel notes relating to health. Medical advice should be sought well before travelling. Subject to these terms and conditions, we accept responsibility should you or any of your party suffer death, personal injury or illness as a result of any failure to perform or improper performance of the contract by any of our employees, agents, suppliers or sub-contractors (provided they were at the time carrying out work authorized by us) except in the following situations.
We will not be liable where any failure to perform or improper performance was due to: (i) the acts or omissions of a third party not connected with the provision of the holiday under the contract and which were unforeseeable or unavoidable; (ii) an event which we or the supplier of the relevant services could not have foreseen or avoided even with all due care. Any claim must be notified to us in accordance with the complaints procedure set out above.
Any person to whom any payment is made (and their parent or guardian if that person is a minor) must assign to us and our insurers any rights they may have to pursue any third party in connection with the claim and provide all necessary assistance to us and our insurers that be reasonably required.
ACCURACY OF INFORMATION
The descriptions, information and opinions given by us in respect of national parks, animal sightings, accommodation, itineraries, and security are given in good faith, based on the latest information available to us. Every care is taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.
The principal company is incorporated in the Republic of Tanzania and it operates under the laws of Tanzania. Your contract with us and matters arising out of it will be governed by the laws of Tanzania.
Please ensure that the quotation given has details of number of clients, dates, accommodation, transportation, park fees and all other services to be provided is clear and accurate before confirming the booking in writing. All references to quotations in writing shall include reference to correspondence by electronic mail. The price of your chosen holiday will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error.
LOW SEASON RATES
Low season rates are valid on new bookings for scheduled and private safaris travelling in low season only: 1st March to 31st May and 15th October to 15th December.
Low season rates are subject to availability of accommodation and transportation.
Only one offer may be used on any booking and offers cannot be combined with any other offer or discount.
Prices DO NOT include international airfare,Entry Visas airport taxes and others not mentioned in itineraries.
All the services of an English-speaking driver/guide and a safari vehicle; park fees,accommodations are INCLUDED. In Arusha or Dar es Salaam the prices include bed and breakfast only unless otherwise.
On safari the prices cover full board. The company reserves the right to vary the safari services agreed with the client in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels, security considerations. In such cases alternative arrangements will be made as circumstances permit.
All our vehicles are fully insured and provided in a roadworthy condition but no liability can be accepted for breakdown, or any damage or delay. Our guides are instructed to follow our code of conduct for guides, which you must not ask them to break in any way. Company vehicles must only be driven by the company’s guide whose decision on all matters, such as the route taken, is final.
Welcome and enjoy your holiday.